Customer Support

We are here to simplify your banking needs and ensure that banking with us is as convenient as possible. Our relationship managers are standing by to take care of all your banking needs and queries. Walk into any of our branches, and we'll be glad to be of assistance. Alternatively, you can send us your queries, complaints and feedback via the feedback links below.


We have a wide network of branches and ATMs spread across 17 States and 2 Union Territories to offer you easy and convenient access to our services. Walk into any branch and we'll be happy to help.

Find your nearest Branch / ATM

Send us your Feedback or Complaints in a few simple steps.

Feedback / Complaint

For any queries you have related to our ATMs, Point of Sale Transactions, Debit Cards, Internet Banking and Mobile Banking

Fair Practices & Banking Codes

Helpline:

Customer Facilitation Center Phone Contact Person E-mail
NEFT 022-22654261 Manager neftcfc@kvbmail.com

Please forward your complaints to the following Departmental Addresses in our bank depending on the nature of service issue.

Department/Line Function Designation of the Executive Address
Retail Deposits,  Direct Selling Agents, Levy of Charges Deputy General Manager, Personal Banking Group, Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Retail Advances and Recovery Agents Deputy General Manager, Personal Banking Group, Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Commercial/Institutional CASA &Deposits Assistant General Manager, Corporate and Institutional Group Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Commercial/Institutional Loans, Failure to meet Commitments Assistant General Manager, Corporate and Institutional Group Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Rural/Agri Loans Deputy General Manager, Agricultural Banking Group Karur Vysya Bank, Central Office, Erode Road, Karur-639002
ATMs, Credit/Debit Cards, Net Banking, Mobile Banking, Point of Sales Chief Manager, ATM CELL 338/1, Uffizi Complex, Peelamedu, Avinashi Road, Coimbatore-641004
Notes and Coins Assistant General Manager, Treasury and Funds Management Department Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Customer Service, Cheque Collection, Clearing and other Unspecified Matters Assistant General Manager,  Operations Department Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Forex Related Matters and Inward Remittance Chief Manager, International Banking Group Karur Vysya Bank, 2nd Floor, 37 Whites Road, Chennai-600014
Insurance, Mutual Funds Assistant General Manager, Personal Banking Group Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Tax Related Matters Assistant General Manager, Treasury and Funds Management Department Karur Vysya Bank, Central Office, Erode Road, Karur-639002
Staff Related Matters Deputy General Manager,  Human Resource Department Karur Vysya Bank, Central Office, Erode Road, Karur-639002

In case of unsatisfactory response to any of your grievances, you may escalate to our CUSTOMER CARE CELL at the following address:

The General Manager,
Operations Department,
The Karur Vysya Bank Ltd,
Central Office,
Erode Road,
Karur – 639002
Email: customerservice@kvbmail.com

MD & CEO,
The Karur Vysya Bank Ltd,
Central Office,
Erode Road,
Karur – 639002
Email: kvbod@kvbmail.com