Customer Support
- We will ensure that your banking experience is smooth and simple. Our relationship managers ensure that you have convenient banking with us. You can visit any of our branches and we will assist you and solve your problems. You can also send us your queries, complaints and feedback via the feedback links below.
- We have a wide network of branches and ATMs spread across 20 States and 2 Union Territories to offer you easy and convenient access to our services. Walk into any branch and we’ll be happy to help Find your nearest Branch / ATM.
- Send us your Feedback or Complaints in a few simple steps.
- For any queries you have related to our ATMs, Point of Sale Transactions, Debit Cards, Internet Banking and Mobile Banking etc., check out our Fair Practices and Banking Codes.
Helpline
Customer Facilitation Center | Phone | Contact Person | |
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NEFT | 0422-2227760 | Manager | neftcfc@kvbmail.com |
PM CARES | 1860-258-1916 | Manager | pmcares@kvbmail.com |
KVB Chief Vigilance Officer
KVB Chief of Internal Vigilance | |
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KVB Chief of Internal Vigilance The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur - 639002 | kvbchiefvigilance@kvbmail.com |
Please forward your complaints to the following Departmental Addresses in our bank depending on the nature of service issue.
Department / Line Function | Name and Designation of the Executive | Address |
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Retail Deposits, Direct Selling Agents, Levy of Charges | Shri. Mohankumar G Deputy General Manager, Personal Banking Liabilities Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Retail Advances and Recovery Agents | Shri Ramkumar B Deputy General Manager, Personal Banking Assets Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Commercial / Institutional CASA &Deposits | Shri Shanmugavel S Assistant General Manager, Commercial Banking Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Corporate / Institutional Loans, Failure to meet Commitments | Shri. Ravichandran K Deputy General Manager, Corporate and Institutional Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Rural / Agri Loans | Shri. Ravi S Deputy General Manager, Agricultural Banking Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
ATMs, Credit / Debit Cards, Netbanking, Mobile Banking, Point of Sales | Shri. Ramaraj G J Chief Manager, ATM CELL | 338/1, First Floor Uffizi Complex, Peelamedu, Avinashi Road, Coimbatore-641004 |
Notes and Coins | Shri. Srinivasa Rao N Assistant General Manager, Operations Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Customer Service, Cheque Collection, Clearing and other Unspecified Matters | Shri. Srinivasa Rao N Assistant General Manager, Operations Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Forex Related Matters and Inward Remittance | Shri Venkatesh C Assistant General Manager, Central Forex Processing Centre | Karur Vysya Bank, Unit No.156/4 2nd Floor, Jeevan Anand Building, No 556 Anna salai Teynampet, Chennai-600018 |
Insurance | Shri. Mohankumar G Deputy General Manager, Personal Banking Liabilities Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Mutual Funds (The Compliance Officer) | Shri. Muthuraj K Senior Manager, Consumer Banking Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Tax Related Matters | Shri Balarengan S Assistant General Manager, Finance & Control Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Staff Related Matters | Shri Ramu S Assistant General Manager, Human Resource Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
Point of Presence (POP) - Atal Pension Yojana, National Pension System (The Compliance Officer) | Shri. Muthuraj K Senior Manager, Consumer Banking Department | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
NETC FASTag | Shri. Vijayakumar P V Deputy General Manager, Personal Banking Liabilities Group | Karur Vysya Bank, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur-639002 |
In case of unsatisfactory response to any of your grievances, you may escalate to our CUSTOMER CARE CELL at the following address:
Principal Nodal Officer, Shri. Srinivasa Rao N, Assistant General Manager, Operations Department, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur - 639002 E-mail: customerservice@kvbmail.com | The Deputy General Manager, Operations Department, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur - 639002 E-mail: customerservice@kvbmail.com | MD & CEO, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur - 639002 E-mail: kvbod@kvbmail.com |
For grievances under National Pension System, subscribers may mail to npsgrievance@kvbmail.com
For Divisional Office wise Nodal officer details Click here