Customer Support

  • We will ensure that your banking experience is smooth and simple. Our relationship managers ensure that you have convenient banking with us. You can visit any of our branches and we will assist you and solve your problems. You can also send us your queries, complaints and feedback via the feedback links below.
  • We have a wide network of branches and ATMs spread across 20 States and 2 Union Territories to offer you easy and convenient access to our services. Walk into any branch and we’ll be happy to help Find your nearest Branch / ATM.
  • Send us your Feedback or Complaints in a few simple steps.
  • For any queries you have related to our ATMs, Point of Sale Transactions, Debit Cards, Internet Banking and Mobile Banking etc., check out our Fair Practices and Banking Codes.

Helpline

Customer Facilitation Center Phone Contact Person E-mail
NEFT 022-24398199 Manager neftcfc@kvbmail.com

Please forward your complaints to the following Departmental Addresses in our bank depending on the nature of service issue.

Department / Line Function Designation of the Executive Address
Retail Deposits, Direct Selling Agents, Levy of Charges Assistant General Manager, Personal Banking Group, Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Retail Advances and Recovery Agents Assistant General Manager, Personal Banking Group, Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Commercial / Institutional CASA &Deposits Assistant General Manager, Corporate and Institutional Group Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Commercial / Institutional Loans, Failure to meet Commitments Assistant General Manager, Corporate and Institutional Group Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Rural / Agri Loans Assistant General Manager, Agricultural Banking Group Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
ATMs, Credit / Debit Cards, Netbanking, Mobile Banking, Point of Sales Chief Manager, ATM CELL 338/1,
Uffizi Complex,
Peelamedu,
Avinashi Road,
Coimbatore-641004
Notes and Coins Assistant General Manager, Operations Department Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Customer Service, Cheque Collection, Clearing and other Unspecified Matters Assistant General Manager, Operations Department Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Forex Related Matters and Inward Remittance Deputy General Manager,Central Forex Processing Centre Karur Vysya Bank,
Unit No 156/4 IInd Floor,
Jeevan Anand Building,
No 556 Anna salai Teynampet,
Chennai-600018
Insurance, Mutual Funds Assistant General Manager, Personal Banking Group Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Tax Related Matters Chief Manager ,Funds Control Department Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002
Staff Related Matters Assistant General Manager, Human Resource Department Karur Vysya Bank,
Central Office,
Erode Road,
Karur-639002

In case of unsatisfactory response to any of your grievances, you may escalate to our CUSTOMER CARE CELL at the following address:

The General Manager,
Operations Department,
The Karur Vysya Bank Ltd,
Central Office,
Erode Road,
Karur – 639002
E-mail: customerservice@kvbmail.com
MD & CEO,
The Karur Vysya Bank Ltd,
Central Office,
Erode Road,
Karur – 639002
E-mail: kvbod@kvbmail.com

For grievances under National Pension System, subscribers may mail to nps@kvbmail.com

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