Banking securely is an essential part that has to be taken care of. Know more about making the process of Digital Banking much more secure and safe. Here at Karur Vysya Bank, Customer's security is above everything and here are the tips at various areas to make your banking safe and secure.
SAFE DIGITAL BANKING PRACTICES.
Never share your account details such as account number, login ID, password, PIN, UPI-PIN, OTP, ATM / Debit card / credit card details with anyone, not even with bank officials, however genuine they might sound.
Any phone call / email threatening the blocking of your account on the pretext of non-updation of KYC and suggestion to click link for updating the same is a common modus operandi of fraudsters. Do not respond to offers for getting KYC updated / expedited. Always access the official website of your bank / NBFC / e-wallet provider or contact the branch.
Do not download any unknown app on your phone / device. The app may access your confidential data secretly.
Transactions involving receipt of money do not require scanning barcodes / QR codes or entering MPIN. Thus, exercise caution if asked to do so.
Always access the official website of bank / NBFC / e-wallet provider for contact details. Contact numbers on internet search engines may be fraudulent.
Check URLs and domain names received in emails / SMSs for spelling errors. Use only verified, secured, and trusted websites / apps for online banking, that is, websites starting with ‘’https’’. In case of suspicion, notify local police / cybercrime branch immediately.
If you receive an OTP for debiting your account for a transaction not initiated by you, inform your bank / e-wallet provider immediately. If you receive a debit SMS for a transaction not done, inform your bank / e-wallet provider immediately and block all modes of debit, including UPI. If you suspect any fraudulent activity in your account, check for any addition to the beneficiary list enabled for internet / mobile banking.
Do not share the password of your email linked to your bank / e-wallet account. Do not have common passwords for e-commerce / social media sites and your bank account / email linked to your bank account. Avoid banking through public, open or free networks.
Do not set your email password as the word “password” while registering in any website / application with your email as user-id. The password used for accessing your email, especially if linked with your account, should be unique and used only for email access and not for accessing any other website / application.
Do not be misled by advices intimating deposit of money on your behalf with RBI for foreign remittances, receipt of commission, or wins of lottery.
Regularly check your email and phone messages for alerts from your financial service provider. Report any un-authorized transaction observed to your bank / NBFC / Service provider immediately for blocking the card / account / wallet, so as to prevent any further losses.
Secure your cards and set daily limit for transactions. You may also set limits and activate / deactivate for domestic / international use. This can limit loss due to fraud.
Free bot removal tool is provided by Cyber swachhata Kendra which is operated by Cert-In. Users can download the bot removal tool for their PC and Mobile from the below link : https://www.cyberswachhtakendra.gov.in/security-tools.html.
Do not click on suspicious link and mail received from unknown sources.
If you have any complaints, grievances, queries or feedback, please contact us through the Feedback form https://www.kvb.co.in/customer-service/feedback-form/
For Digital Channels claim submission, please visit https://odr.kvb.co.in/
Contact / Reporting nos.
Cyber security Awareness – Literature.
|Link / Description
|RBI Kehta Hai Handle
|https://rbikehtahai.rbi.org.in/- Videos, SMS
|Dos and Don’ts - Press Releases by RBI – Consumer Awareness - Cyber Threats and Frauds
|Cyber Threats and Frauds Financial Literacy Material - FAME Booklet
|https://www.rbi.org.in/FinancialEducation/fame.aspx -- Booklets
|https://rbidocs.rbi.org.in/rdocs/content/pdfs/BEAWARE07032022.pdf- Booklet in PDF
|Harmonization of TAT
|Limiting Liability of Customers in Unauthorised Electronic Banking Transactions
|Enhancing Security of Card Transactions
Be Cautious of Fake Contact details on Internet:
It has been brought to our notice that fraudsters are editing the phone numbers of our Bank’s branches / offices on Internet Search pages. Any Phone Call to the telephone numbers appearing in such Internet search pages may result in fraudsters answering the phone calls posing as Bank staff and seeking sensitive information like ATM PIN, CVV, OTP and other related details. We hereby advise our customers NOT to refer to the Internet to obtain the phone numbers / contact details of Bank’s branches. Customers should only use Bank’s Authorised website www.kvb.co.in for getting the contact details of our branches / offices and contacting the branches / offices for any assistance required.